Greet members of the public when they arrive at community repair.

Confirm if people have pre-booked, and, if not, book them in for repair slots using our whiteboard booking system.

Prepare teas and coffees for people waiting for their repair slot.

Chat with visitors and provide a friendly welcome.

Answer questions from passers-by about our activities and how they can get involved (all information will be provided to you).

Manage expectations of visitors coming to get something repaired, for example letting them know that a full repair may not be possible or they may need to purchase a spare part

Once repairs are complete, record it in the booking system and let people know they can give a donation if they’d like to support our work

Take donations using our petty cash box or card reader (training will be provided).

Follow all Fixing Factory procedures, including our volunteer code of conduct and health, safety and safeguarding procedures.

Attend any necessary training for your role provided by Fixing Factories. 

Play an active role in keeping the Fixing Factory a supportive, inspiring and anti-oppressive place to be.

Be a team player - e.g. tea-making, skill-sharing and washing-up.